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Our Terms and Conditions

These terms govern your use of the Woo Casino platform at woo-casino-aud.com. We keep the language plain so you can check your rights and obligations before you play.

Accepting Our Terms

By registering an account, ticking the acceptance box at sign-up or by simply placing a wager on our platform, you confirm that you have read, understood and agreed to these terms. The agreement takes effect the moment your account is created and remains in force until either you or we close it.

  • These terms form the entire agreement between you and us regarding your use of the platform.
  • Where a specific promotion has its own rules, those rules sit alongside this document and apply in addition to it.
  • If any clause is found unenforceable, the remaining clauses stay in full force.
  • We provide the service on the licence held by Dama N.V. under Curaçao licence number 8048/JAZ2020-047.

Who May Register

Eligibility

You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if that is higher. Accounts are limited to residents of permitted jurisdictions; play from the USA, UK, France, Spain, the Netherlands, Belgium, Italy, Sweden, Portugal, Denmark, Romania, Greece, Lithuania, Latvia, Estonia, Russia, Ukraine, Israel, Syria, Iran and North Korea is not accepted.

  • One account per person, per household, per IP address and per payment method.
  • You must provide accurate, current and complete personal details at registration.
  • You are responsible for keeping your login credentials secure; activity under your account is deemed to be yours.
  • We may request identification, proof of address and payment method verification (KYC) at any point, and always before your first withdrawal.

Payments on Our Platform

Deposits and withdrawals

You can deposit via PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, BTC, ETH, DOGE and USDT, with a minimum deposit of 30 AUD. Withdrawals start at 30 AUD and are capped at 6,500 AUD per day. Crypto withdrawals are usually processed within 1 hour, other methods within 24 hours, and cards or bank transfer can take 1 to 5 business days. We charge no fees on deposits or withdrawals.

  • Funds must come from a source lawfully controlled by you; third-party deposits are rejected.
  • Withdrawals are returned via the same method used for deposit wherever that method supports it.
  • We must complete identity verification before your first withdrawal; delays occur only when documents are missing or unclear.
  • Accounts with no login or transaction activity for 12 consecutive months are treated as dormant; we may apply an administration fee and close the account after written notice.

Bonus Rules We Enforce

Bonuses, free spins, cashback and tournament prizes carry their own published rules, and claiming a bonus means you accept them. Wagering requirements, eligible games and expiry windows are stated on the promotion page each time.

The welcome package, for example, requires a minimum deposit of 30 AUD with promo code WOO, carries a 40x wagering requirement and must be completed within 7 days.

  • Bets above the maximum allowed bet while a bonus is active can void the bonus and any winnings.
  • Playing excluded or forbidden games while wagering can forfeit the bonus.
  • Bonuses expire after the stated period; unused bonus funds and free spins are removed on expiry.
  • Winnings from free spins in the welcome package are capped at 160 AUD.
  • Bonus abuse, late or reversed bets after a significant win, and low-risk wagering patterns constitute misuse and allow us to cancel the bonus and withhold winnings.
  • Only one bonus may be active at a time unless a promotion states otherwise.

Conduct We Prohibit

Fair play is a condition of using our platform. The following conduct breaches this agreement and entitles us to withhold winnings, confiscate balances and permanently close accounts.

We use fraud-detection tools and cooperate with other operators and payment providers to identify abuse across platforms.

  • Fraudulent deposits, stolen cards or any payment the account holder cannot lawfully authorise.
  • Chargebacks or deposit reversals after wagering the funds.
  • Multi-accounting, including opening accounts in others' names to claim bonuses more than once.
  • Collusion, chip dumping or exploiting software errors and game malfunctions.
  • Automated play through bots, scripts or external tools, and any strategy aimed at guaranteed bonus profit.
  • Masking your location with a VPN, proxy or similar technology to access the platform from a restricted country.

Limits and Self-Exclusion

You can set deposit limits, loss limits and session reminders from your account settings, and our support team will apply them at your request. Self-exclusion is available for a fixed period or permanently; during exclusion we block your account and remove you from marketing lists.

If we notice signs of gambling harm, such as chasing losses or escalating deposits, we may contact you and offer limits or a break. Free, confidential support is available from Gambling Help Online on 1800 858 858, and we encourage anyone who feels their play is no longer controlled to use it.

Gambling must remain entertainment, never a source of income or a way to recover losses.

Closing Accounts and Complaints

You may close your account at any time by contacting support via live chat or email at [email protected], available 24/7. We will confirm the closure in writing and return any withdrawable balance to you. We may suspend or close an account ourselves if these terms are breached, if required by law, or if we cannot complete verification.

  • Complaints are first handled by our support team; most are resolved within days.
  • If you are not satisfied with the outcome, you can escalate the matter to the relevant regulator under our Curaçao licence.
  • These terms are governed by the laws applicable to the licence held by Dama N.V.; courts of the competent jurisdiction have final authority.
  • Any dispute must be raised within 6 months of the event giving rise to it.

How We Update Terms

We may amend these terms at any time to reflect changes in law, licensing conditions or our services. The current version is always published on this page with its effective date, and material changes are announced by email or an in-platform notice at least 7 days before they take effect. Continuing to use the platform after that date means you accept the updated terms; if you disagree, close your account before the change applies.

We recommend revisiting this page regularly, as the published version is the only binding one.

Frequently Asked Questions

At what age can I open a Woo Casino account?

You must be at least 18, or older if the legal gambling age in your jurisdiction is higher. Accounts from restricted countries cannot be opened or maintained.

Do I need to verify my identity before withdrawing?

Yes. We complete KYC verification, including ID, proof of address and payment method checks, before your first withdrawal and may re-verify at any time.

What happens if I breach the bonus rules?

We can void the bonus and any winnings derived from it, and repeated abuse can lead to account closure and balance confiscation.

Can I exclude myself from the platform?

Yes. Contact support at any time to set deposit or loss limits or to self-exclude for a fixed period or permanently. Gambling Help Online (1800 858 858) offers free confidential support.

How will I know if the terms change?

Material changes are announced by email or in-platform notice at least 7 days before taking effect, and the current version is always on this page.