Our AML and Verification Commitment
We hold licence 8048/JAZ2020-047, issued by the Curaçao licensing authority, and we run every account on our platform under strict anti-money-laundering and counter-terrorism-financing controls. This page sets out, in plain English, what we verify, when we verify it, and what we expect from you.
Our AML Policy in Brief
Woo Casino operates under licence number 8048/JAZ2020-047 from the Curaçao licensing authority, and that licence binds us to the anti-money-laundering and counter-terrorism-financing regulations of our licence jurisdiction. We treat those obligations as non-negotiable: no deposit, bonus or withdrawal is exempt from review, and no player relationship sits outside the framework.
We apply a risk-based approach. That means we assess the risk each account presents, and higher-risk accounts receive enhanced due diligence. Where a suspicion of money laundering or terrorism financing arises, we are legally obliged to act, including reporting to the relevant authority, and we are generally prohibited from tipping you off about such a report.
When We Verify Your Identity
Verification runs on a defined schedule, not at random. We check your identity at registration through electronic screening, we complete full document verification before your first withdrawal, and we re-verify whenever your cumulative transactions cross our internal thresholds or your account activity changes materially.
- At registration: email confirmation, phone confirmation where applicable, and electronic identity screening against sanctions and politically-exposed-person lists.
- Before your first withdrawal: full KYC, including ID, proof of address and payment method ownership.
- At transaction thresholds: further verification when deposits or withdrawals reach limits we set under our risk policy.
- On material change: new payment method, change of personal details, or behaviour that alters your risk rating.
| Check | When | What you provide |
|---|---|---|
| Identity | First withdrawal | Government-issued photo ID (passport, driver licence or national ID card) |
| Address | First withdrawal | Utility bill or bank statement, issued within the last 3 months |
| Payment method | Before withdrawal to that method | Photo of the card (first 6 and last 4 digits visible) or screenshot of the e-wallet or crypto wallet showing your name |
How Our Verification Works
The process is deliberately short, and most players complete it in one sitting. Documents are uploaded through the secure verification area of your account, never by live chat or email.
You keep control throughout: our reviewers only see what you upload, and you are notified in your account the moment a decision is made.
- Log in and open the verification section of your account profile.
- Select the document type (ID, proof of address or payment method) and upload clear, uncropped colour photos or scans.
- Make sure all four corners of the document are visible, the name matches your registered account name, and the document is valid.
- Our compliance team reviews the submission, typically within 24 hours; complex cases may take up to 3 business days.
- You receive the result by email and in your account. If something is missing, we tell you exactly what to fix.
Why We Ask About Source of Funds
For most players, ID and address are enough. Where your deposits or net losses exceed the levels set in our risk policy, or where transaction patterns look unusual for a recreational player, we may ask you to show where the money came from. This is not an accusation; it is a legal requirement under our Curaçao licence obligations.
Acceptable evidence includes recent payslips, a tax return, bank statements showing the credited funds, a sale contract for an asset, or a letter confirming an inheritance or dividend payment. Crypto deposits follow the same rule: we may ask about the origin of the coins and the fiat source behind them.
How We Monitor Transactions
Every deposit and withdrawal on our platform passes through automated and human review. Our systems screen for structuring (splitting amounts to stay under thresholds), rapid deposit-withdrawal cycling with minimal play, and unusual transaction sizes relative to your history.
We apply a same-method rule for withdrawals: funds are returned to the same payment method you used to deposit, in proportion to what that method contributed. If you deposited with PayID, Neosurf, Visa, Mastercard, Skrill, MiFinity, Jeton or crypto, withdrawals go back through the corresponding channel, and any balance above your deposited amount can be released to another verified method at our discretion.
| Parameter | Limit |
|---|---|
| Minimum deposit | 30 AUD |
| Minimum withdrawal | 30 AUD |
| Maximum withdrawal | 6,500 AUD per day |
| Withdrawal processing | Up to 24 hours (crypto usually within 1 hour; 1 to 5 business days for cards and bank transfer) |
| Fees | None |
Crypto withdrawals in BTC, ETH, DOGE or USDT usually reach your wallet within an hour, and blockchain analysis tools help us confirm that funds are not originating from sanctioned or high-risk addresses.
If Verification Fails or Stalls
We act early and proportionately. A pending verification pauses withdrawals from your account, but your balance stays intact and you can keep playing.
If you do not provide documents within 30 days of our request, or if documents are found to be forged, altered or belonging to another person, we escalate: the account may be suspended, bonuses and winnings linked to the failed verification may be voided, and in confirmed fraud cases the account is closed and the balance handled under our licence obligations. Refused documents always come with a reason and a chance to submit correct ones.
We will never ask for your password, full card number, or payment via crypto to a personal wallet as part of verification. Any such request is not from us; contact [email protected] to report it.
How Long We Keep Your Documents
We store verification records for at least 5 years after the account closes, as required by the AML regulations of our licence jurisdiction. The retention period exists so that records remain available to licensing and law enforcement authorities on lawful request.
Your documents sit on encrypted servers with strict access control: only authorised compliance staff can open them, every access is logged, and we never sell or share verification data with third parties for marketing purposes.
Frequently Asked Questions
Do I have to verify my account before playing?
No. You can register, deposit and play without submitting documents, but full verification is required before your first withdrawal.
How long does verification take?
Most submissions are reviewed within 24 hours. Complex or high-risk cases may take up to 3 business days.
Why was my withdrawal returned to the card I deposited with?
We return funds to the originating payment method as part of our same-method withdrawal rule, which is an anti-money-laundering requirement of our licence.
What happens to my documents after verification?
They are held on encrypted servers for at least 5 years after your account closes, accessible only to authorised compliance staff.