Your wellbeing comes first here
Gambling should stay a form of entertainment you control, not a pressure that controls you. This page sets out, in plain terms, every protection we have built into your Woo Casino account, plus the free Australian services you can call on at any hour of any day.
Our commitment to your wellbeing
We opened our doors in 2026 operations under Curaçao licence 8048/JAZ2020-047 with one non-negotiable principle: your health outranks our revenue. Every limit you set is binding on us, and no bonus, tournament or promotion will ever be used to pull you back into play you have chosen to pause.
Our systems review play patterns continuously. When we see sustained late-night sessions, repeated deposits straight after losses, or sudden jumps in stake size, our trained staff reach out privately, without judgement, and point you toward the tools on this page. Reality check reminders appear on screen at intervals you choose, so time never slips away unnoticed.
Spot the warning signs early
Signals worth taking seriously
Problem gambling rarely announces itself. It builds quietly, which is why we would rather you check this list once too often than once too late. If any of the following feel familiar, treat it as information, not a verdict, and consider the tools in the next section.
- Chasing losses: returning straight after a losing session specifically to win money back, often at higher stakes.
- Playing longer than you planned, or being surprised by how much time has passed when you log off.
- Hiding your play from family or friends, or minimising it when asked.
- Borrowing money, using credit cards or dipping into household funds to keep playing.
- Feeling restless, irritable or low when you try to cut down.
- Gambling to escape stress, grief or anxiety rather than for enjoyment.
- Neglecting work, study, sleep or relationships because of gambling.
- Repeated failed attempts to stop or reduce your play on your own.
Tools you can use today
Set your own guardrails
Every tool below lives in your account under Profile, then Responsible Gaming, and takes effect immediately. You can tighten any limit instantly; loosening one takes 24 hours to apply, deliberately, so a late-night impulse cannot undo your daytime decision.
- Deposit limits: cap the amount you can load per day, week or month, from as little as 30 AUD, the same as our minimum deposit.
- Loss limits: stop play automatically once your net losses in a period reach a figure you set in advance.
- Wagering limits: restrict total bets placed, win or lose, over a chosen timeframe.
- Session timeouts: end your session automatically after a set number of hours.
- Reality checks: an on-screen reminder every 15, 30 or 60 minutes showing session length and net result.
- Cooling-off periods: pause your account for a short break while keeping your settings and balance intact.
- Self-exclusion: a firm, longer-term barrier explained in detail below.
How self exclusion works here
Durations and what happens
Open Profile, then Responsible Gaming, then Self-Exclusion, and pick one of five durations: 24 hours, 7 days, 30 days, 6 months, or permanent. The moment you confirm, the account closes to all play, deposits, bonuses and promotional emails.
Your existing balance is not forfeited. We return it to your nominated withdrawal method, with no fees, and any open bets already placed are settled normally, with winnings paid out the same way. Withdrawals follow our standard timeframes: up to 24 hours internally, usually within 1 hour for crypto, and 1 to 5 business days for cards and bank transfer.
During the exclusion we will not send you offers, and attempts to open a new account with the same details are blocked. Reactivation is automatic at the end of the chosen period for the 24-hour, 7-day, 30-day and 6-month options. For permanent exclusions, the decision is irreversible, and we make you confirm it twice precisely for that reason.
Keeping play adults only
Under 18 means no exceptions
You must be at least 18 years old to hold an account with us, and our KYC process verifies your age with photo ID before your first withdrawal is processed. We close any account found to belong to a minor and void any associated play.
Gambling is an adult activity, and adults are responsible for the devices minors can reach. If children or teenagers have access to your computer, tablet or phone, we ask you to never leave your session logged in, keep your password private, and consider parental control software. CyberPatrol, GamBlock and Net Nanny each let you block gambling sites across a whole device, and most are simple to install in under an hour.
Free help across Australia
Confidential, independent services
Our tools manage access. They do not treat the underlying stress, and we are not counsellors. These Australian services are free, confidential and available regardless of whether you play with us, and contacting any of them has no effect on your account or balance.
| Service | Phone | Website |
|---|---|---|
| Gambling Help Online | 1800 858 858 | gamblinghelponline.org.au |
| Lifeline Australia (24/7 crisis support) | 13 11 14 | lifeline.org.au |
| National Debt Helpline (financial counselling) | 1800 007 007 | ndh.org.au |
Talk to our support team
Our live chat runs 24 hours a day, 7 days a week, and every agent can walk you through setting a limit or starting a self-exclusion on the spot. Mark the conversation as a responsible gaming matter and it jumps the queue. You can also email [email protected] with the subject line Responsible Gaming and a dedicated team member will respond and handle your request personally.
If you would rather we simply act, say the word. Tell any agent you want a cooling-off period and they will apply it immediately, ask only what is strictly necessary, and never question your reasons. Asking for help is a sound decision, not a failure, and we treat it that way every single time.
Frequently Asked Questions
How long does a deposit limit take to apply?
A tighter limit or a new one applies the moment you confirm it. Loosening or removing a limit takes 24 hours, so a late-night decision cannot instantly override the guardrail you set earlier.
Do I lose my balance if I self-exclude?
No. We return your balance to your nominated withdrawal method with no fees. Open bets are settled normally and any winnings are paid out the same way.
Can I reverse a permanent self-exclusion?
No. Permanent exclusion is irreversible by design, and we ask you to confirm the choice twice for exactly that reason. If you want flexibility, choose the 6-month option instead.
Will you still send me bonuses while I am excluded?
No. All promotional emails, offers and tournament invitations stop immediately, and our systems block attempts to register a new account with your details.
Who can I call if gambling is affecting my life outside Woo Casino?
Gambling Help Online on 1800 858 858 is free, confidential and available around the clock. Lifeline on 13 11 14 offers 24/7 crisis support, and the National Debt Helpline on 1800 007 007 helps with gambling-related financial stress.